Exchange and Refund Policy for Handmade Leather Shoes – Handmade Artisans

At Handmade Artisans, we take pride in crafting bespoke handmade leather shoes. Your satisfaction is our priority. If you’re not completely happy with your purchase, please review our exchange and refund policy below.

Exchange Policy

Exchange Timeframe

We accept exchanges within 3–5 days from the delivery date.

Eligibility for Exchange

To be eligible for an exchange:

• The shoes must be unused
• Returned in their original condition
• Shipped in the original packaging

How to Exchange

To initiate an exchange:

1. Contact us at sales@handmadeartisans.org or +92-330-3525816
2. Once your exchange is approved, return the item to our address
3. We will ship the replacement product after inspection

Custom Orders

Custom-made shoes may be exchanged if they meet specific conditions outlined in your order confirmation.

Refund Policy

Refund Timeframe

Refunds are available within 7 days of delivery.

Eligibility for Refund

Refunds are only available for:

• Unused and unworn shoes
• Returned in original condition with original packaging

Refund Process

1. Email us at sales@handmadeartisans.org to request a refund
2. Once approved, we will process your refund to your original payment method within 7 business days

Refunds for Custom Orders

Refunds for bespoke or personalized shoes will be reviewed case by case, considering the custom nature of the item.

Non-Returnable Items

Certain items are not eligible for return or exchange:

• Worn or used shoes
• Personalized/customized items (unless defective)

Return Shipping Costs

• Customers are responsible for return shipping costs
• We cover shipping only if the product is defective or incorrect

Need Help?

For questions about your return, exchange, or refund, reach us at:

📧 sales@handmadeartisans.org
📞 +92-330-3525816